Products

Ceramic Mug

• What is the Ceramic Mug made of?
• What are the Dimensions of the Ceramic Mug?
• Is the Ceramic Mug Dishwasher Safe?
• How Long Will the Ceramic Mug Keep the Contents Hot/Cold?
• Will the Ceramic Mug Leak in my Bag?
• Why is This Made of Ceramic?

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Brew Bottle

• Can you leave the filter in when drinking?
• Can you use espresso grounds?
• Will this travel mug leak into my bag?
• My coffee is taking too long to brew. Why?
• Why is this made of glass? I'm scared I'm going to break it!
• Will the glass get hot/cold depending on the contents?

Glass Water Bottle

• Does the Glass Water Bottle have a filter?
• What are the dimensions and capacity of the Water Bottle?
• How should I clean my Water Bottle?
• What is the return policy for my Water Bottle?

6-Cup and 10-Cup Pitcher

• How do I remove the lid and reservoir from my pitcher?
• What materials are the pitchers made out of?
• Does the Pitcher use the same filters as the Carafe?
• How should I wash and clean my Soma Pitcher?
• How high should I fill my Soma Pitcher?
• What are the dimensions of the 10-Cup Pitcher?

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6-Cup Glass Carafe

• What materials is the Carafe made out of?
• How should I wash my Soma Carafe?
• Water between the Glass Carafe and the reservoir?
• How high should I fill my Glass Carafe?
• Dimensions of the Glass Carafe?
• Return policy for the Glass Carafe?

Filters

• My water isn't tasting as good as I hoped, what can I do?
• My filter is yielding black water, is this normal?
• What should I do if I'm experiencing slow filtration?
• Are your filters biodegradable or compostable?
• Is it normal for black water to come out of my filter?
• How does the water filter subscription work?

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